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Frequently asked questions

Here are answers to the questions we are most commonly asked:

Q: How can I be sure that all your produce is genuinely organic?

We only sell produce that has been organically grown. We are inspected annually by the Soil Association and our suppliers organic certification certificates are available on file for inspection, if required. All batch numbers are declared on invoices to allow complete traceability.

Q: What sets you apart from other organic wholesalers?

Two things. Firstly, we are dedicated to the supply of small retail shops and to box schemes. We do not supply produce to supermarkets. Secondly, we prioritise customer care. We make every reasonable effort to contact and advise customers when there is any problem with the produce ordered from us.

Q: Are you able to deliver to us, or do we have to collect from your Depot?

You are very welcome to collect from our Depot and we are always happy to see our customers. If you prefer to have orders delivered, we can arrange for delivery either in our own refrigerated lorries or via a third party haulier. Please note that our prices are ex depot and that we charge for transport. Please contact us for a quote.

Q: How do I find Phoenix?

We are based in Bromyard, Herefordshire. You can find maps and directions here

Q: How much of your produce is grown in the UK and how much comes from abroad?

We have many farmers and growers, both local to us in the Midlands and elsewhere in the UK who grow a wide range of seasonal produce. However, there are many lines, especially fruit and out-of-season vegetables that cannot be grown in this country. We consequently have developed links with overseas producers and traders to ensure that we can offer a wide range of produce throughout the year. We have produced a crop calendar as a guide to crop availability.

Q: I am a commercial farmer/grower looking to sell my produce. Would you be interested in buying from me?

Yes, probably. We will obviously remain loyal to those who currently supply us, but we are always looking for additional, reliable suppliers for many lines. If that sounds like you, we’d love to hear from you.

If you can't find an answer to you question please get in touch. We are happy to talk through any questions you may have. Thank you.

 

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Testimonials

"We are extremely satisfied with both the friendly and professional service you provide and the quality of the produce you supply."

 

Rob Lasham

The Cambridge Organic Food Company. 

 

Wholesale Produce Availability

Phoenix Organics Wholesale Organic Produce Availability Guide click to view full product range >>